FAQ (Frequently Asked Questions)

1.    What is contact information of Wintersun Chemical ?

       Mailing Address
       Wintersun Chemical
       1250 E Belmont St
       Ontario, CA 91761

       Contact Us
       Toll Free: (800) 930 1688
       Phone: (909) 930- 1688
       Fax: (909) 218-8621
       Email: sales@wintersunchem.com

2.    What is the Shipping policy?
       Wintersun Chemical generally ships only to the lower 48 states of America. For others states, please call us for more information.

3.    Do you sell less than one bag or one drum?

       Yes, on certain items such as Thymol, Glycerin, and Formic Acid.

4.    Can we get a better price?
       Yes, for order in bulk quantity, please call our customer service.

5.   What is the return policy?
      Our return policy lasts in 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.
      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the
      original packaging. To complete your return, we require a receipt or proof of purchase.

6.   What is the exchange policy? 
      We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at
      sales@wintersunchem.com and send your item to: 1250 E Belmont St Ontario California US 91761.

7.  Where can I return or exchange product?
      Please  mail your returned product to: 1250 E Belmont St Ontario California US 91761. You will be responsible for paying
      your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of 
      return shipping will be deducted from your refund. 

      Please  mail your exchanged product to: 1250 E Belmont St Ontario California US 91761. Depending on where you live, the 
      time it takes may vary for your exchanged product to reach you. If you are shipping an item over $75, you should consider
      using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

       Returning is a simple process:

       a.  Packing List:
            Complete the return information on the back side of the packing list or provide a note with the information listed below.  
            Please include with the packing list or the note with the returned products: 

      • Your company name and account #
      • The order #, if available
      • The item(s) being returned
      • Reason for returning the item(s)

       b.  Contact Wintersun Chemical
             
            Call (909) 930-1688 or (800) 930-1688 to get a Return Authorization Number (RA#).

       c.  Returning the item:

      • Write the RA#/order# on the outside of the package.
      • Send the return to our mailing address at:
        Wintersun Chemical 
        1250 E. Belmont St
        Ontario, CA, 91761

 8.   How if I miss the refund or late receiving refund?

       If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take
       some time before your refund is officially posted. Next contact your bank. There is often some processing time before a
       refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at
       sales@wintersunchem.com.

9.  When do I need to file a complaint?  
     You have 30 days starting from the purchased date to submit the complaint.You must provide the required information for the complaint. After 30 days you cannot file a  complaint for refund or exchange.

10.   How do you get my consent?
      When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for
      a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

11. How can I updated or delete my personal information?

      Please contact our our Privacy Compliance Officer at sales@wintersunchem.com or by mail at 
      Wintersun Chemical
      [Re: Privacy Compliance Officer]
      1250 E Belmont St Ontario California US 91761